Get to know Lisa Sargent, our General Manager of Operations and Accounting, as she shares her journey, insights, and the passion that drives her work at Friday Services.
At Friday Services, the success of our operations and the satisfaction of our clients and employees is thanks in no small part to Lisa, our General Manager of Operations and Accounting. With 30 years of experience at Friday, Lisa has seen and shaped the company’s growth from the inside out. Starting as a temporary receptionist, she quickly moved through the ranks, eventually taking on the crucial role she holds today. We sat down with Lisa to learn more about her career, her thoughts on the industry, and what keeps her motivated after three decades.
Lisa, you’ve been with Friday for 30 years—an impressive milestone! How did your journey with the company begin?
It’s hard to believe it’s been 30 years! I started at Friday when I was just eighteen. My stepmother was a recruiter here, and she called me in for what was supposed to be a two-week assignment as a receptionist. I had no idea what I was getting into, but I never left! Over the years, I moved from reception to data entry, and then into payroll and accounting. Eventually, I took on the role of General Manager, overseeing our operations and accounting. It’s been quite a ride. Back then, everything was done manually—paper applications, filing cabinets, the works. It was a different world, but it taught me so much about the fundamentals of staffing and organization.
What do you think sets Friday Services apart from other staffing & workforce agencies in western North Carolina?
We go above and beyond just filling positions. We aim to be true partners to our business clients, offering support beyond recruitment. For example, we regularly invite our clients to community events or HR meetings we are connected to such as WNCHR to bring valuable information to them. We also invest in our team’s education, ensuring everyone is up-to-date with employment law and HR best practices. For instance, our entire team goes through the American Staffing Association CSP certifications, additionally, our recruiters along with myself went through rigorous training to get PHR certifications & SHRM-CP certifications so we could better serve our clients. We’re not just a staffing agency—we’re deeply involved in our community and committed to helping our clients and employees succeed.
Another thing that sets us apart is our commitment to the employees we place. We don’t just place someone in a job and move on—we follow through. We make sure they have the support they need, whether it’s helping them with benefits, providing resources if they’re facing tough times, or even just checking in regularly to see how things are going. We’ve built a Friday Cares program where our team pools resources to help employees who might need a little extra assistance, whether it’s gas money to get to work or funds for groceries until their first paycheck comes in. It’s about creating a supportive environment where everyone can thrive.
Speaking of candidates, what’s one thing you wish more candidates knew about the benefits Friday Service offers?
I think many candidates view temporary work as a short-term option, but they often don’t realize they can build a lasting career with us. We provide full-time benefits—like 401k with matching, health insurance, vacation, and holiday pay. What’s great is that our temporary employees can move between assignments without losing their benefits. For example, we have an employee who’s been with us for over 20 years at the same job, and another who enjoys the variety of new placements while still keeping her benefits and stability. It’s a unique opportunity more people should consider.
What changes have you seen in the staffing industry over the years, particularly from your perspective in operations and accounting?
The industry has evolved so much, especially with the rise of technology. When I first started, everything was done on paper—applications, timecards, everything. Now, it’s all digital, which has made the process more efficient, but it’s also brought new challenges. For example, there’s a lot more focus on data management and cybersecurity now. But one of the biggest changes I’ve seen is in the types of skills that are in demand. A lot of manufacturing jobs, for example, now require some level of computer proficiency because of automation and robotics. We’re seeing forklifts that operate autonomously and other high-tech equipment that requires workers to have a different skill set than in the past. It’s fascinating to see how these changes are shaping the job market.
Another significant shift has been in the way we interact with candidates. The whole recruitment process has become much more candidate-friendly. Candidates can do everything from home now—apply, interview, and even onboard. It’s all about convenience and accessibility.
Outside of work, what do you enjoy doing in your free time?
I love spending time with my family—we’re very close, and I’m blessed to have my kids and grandkids nearby. I especially enjoy taking my grandkids on new adventures and exploring new places with them. My husband and I also love discovering somewhere new each year to visit together. We’re always on the water, and being a ‘water person,’ it’s where I’m happiest. When I’m not out on the lake, I enjoy relaxing by the pool at home.
What’s something about Friday that you’re particularly proud of?
I’m really proud of how we’re more than just a staffing agency. We’re a community partner. We’re involved in so many local initiatives and make it a point to give back whenever we can. Whether it’s volunteering at local events, supporting community projects, or just being there for our employees when they need help, we try to make a positive impact in everything we do. That’s something you don’t see every day, and it’s a big part of why I’ve stayed with Friday for so long. I’m also proud of the way we’ve maintained our commitment to education and professional development. We’re always looking for ways to grow and improve, not just for ourselves, but for our clients and employees as well.
Work with Friday Services to Get the Best Job For You!
Lisa’s dedication to Friday Services and her deep connection to the community are just a few of the reasons we’re so proud to have her on our team. If you’re trying to find a job in Western North Carolina, reach out to our team members. We’re here to help you navigate your career path with confidence.
