Discover what drives Kelsey Maxwell, our Manager of Business Development & Client Relations at Friday Services, and learn how she’s helping job seekers in Western North Carolina land their dream jobs.
When you’re navigating the job market, having a seasoned recruiter by your side can make all the difference. At Friday Services, we’re proud to have Kelsey Maxwell on our team, who has been helping job seekers in Asheville and beyond since 2017 and recently moved into business development and working with our employers (aka “clients”). With a background in staffing that dates back to 2014, Kelsey brings a wealth of experience and a passion for connecting people with the right opportunities. We recently sat down with her to learn more about her journey, her approach to recruiting, and what makes her tick.
Kelsey, you’ve been with Friday Services since 2017. What was it like when you first joined the team?
I was so nervous when I started! It was a big transition—new job, new city, new everything. The team was a little bigger back then, and it was a mix of experienced recruiters and new hires. I came in with certifications and experience, but I’m the type who likes to observe and learn before jumping in. It was definitely a period of adjustment, but I’m so glad I took the time to absorb everything first.
How have you seen the job recruiting industry change since you started?
It’s changed a lot. When I started in 2014, our lobbies were full of walk-ins, and we had more applications than we could handle. Now, it’s different—everything is online, and we see less follow-through from candidates. Ghosting has become a big issue, and it goes both ways. I hear from candidates who feel ghosted by other recruiters they’ve tried working with in the past, and it’s something that we as an industry need to improve upon. That’s why I’m so focused on proactive communication, making sure candidates and clients are always in the loop.
What does a typical day look like for you?
Every day is different, which is one of the things I love about this job. If I’m focused on recruiting, it’s a lot of emails, phone calls, and care calls to check in on candidates in the field. If it’s more of a client relations day, I’m either in my office formulating outreach emails or out in the field meeting with clients. It’s a mix of everything, and I enjoy that variety.
What surprises candidates the most about working with a recruiter?
A lot of candidates are surprised that our services are free to them. They often think we take a portion of their pay, but that’s not the case. Also, many are relieved to find out that we can help them with their resumes. I tell them, “Don’t stress about it—I’ve got you.” We provide complimentary resume services because we want to make sure they’re presented in the best light to potential employers.
You’ve been living in Western North Carolina for many years. What do you love to do in the area?
My husband and I are really involved in our church, and I love volunteering—both through work and on my own time. I also spend a lot of time with my two pit bulls, Darla and Hazel. I’m a big fan of antiquing, too. It’s like a treasure hunt—I just love wandering through shops and finding unique pieces.
Last but not least, what do you find most fulfilling about your work?
The most fulfilling part is helping local companies and candidates find the right match. It’s rewarding to know that I’m making a difference, whether it’s helping a company fill a critical role or assisting someone in landing their dream job. Being able to connect people in our community with opportunities is what keeps me passionate about what I do.
At Friday, we believe in the power of connection, and Kelsey is a key part of that mission. If you’re looking to find a job in Asheville or Western North Carolina, reach out to our team. We’re here to help you every step of the way.
