Customer Service

Nov 7, 2023

Job ID:136525


Job Position: Customer Service

Location: Penrose, NC 28766

Pay Rate: $18.00/hr + DOE

Shift: Full Time

Job Description:

We are looking for a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for assisting customers, providing product and service information, and resolving technical issues.

Key Responsibilities:

Communicate with customers to pre-qualify inquiries for product sales.

Schedule site visits for our sales team.

Provide customers with sales proposals and follow-up as needed.

Offer information about our range of products and services.

Identify and troubleshoot product-related issues and address customer concerns.

Maintain accurate customer records and update them based on interactions.

Build and maintain a knowledge base of our evolving product offerings and services.

Coordinate with sub-contractors for equipment installations.

Manage inventory of new equipment.


Previous experience in customer service, sales, or a related field.

Ability to establish strong rapport with clients.

Effective prioritization and multitasking skills.

Strong organizational skills.

Proficiency with computer applications.

A positive and professional demeanor.

Excellent written and verbal communication skills.