Customer Service

Feb 8, 2024

Job ID:136728

Description

Job Position: Customer Service

Location: Fletcher, NC 28732

Pay Rate: $18.00/hr

Shift: 1st 8 -5p Monday

What you’ll be doing:

  • Document customer service discussions and actions

  • Maintain accurate records and files of documentation

  • Maintain all customer service procedures and policies

  • Record, organize, and file customer interactions and profile/account changes

  • Provide resources for quality customer service

  • Address and resolve team and customer conflicts

  • Anticipate and resolve customer service issues

  • Maintain a professional workspace and workflow

  • Address returns, refunds, credits, and shipping tracking numbers

  • Lead returns team and participate in repairing products and ensuring customer satisfaction.

 

What you’ll need to WIN!

  • Excellent customer care and focus; ability to assess customers’ needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.

  • Able to multitask, prioritize, and manage time efficiently.

  • Encouraging and respectful to team and staff; able to mentor and lead.

  • Able to analyze data and return authorization statistics and translate results into better solutions.

  • Excellent verbal and written communication skills

  • Self-motivated and self-directed

  • Comfortable in both a leadership and team-player role

  • Creative problem solver who thrives when presented with a challenge.

  • Mechanical abilities and comfortable with product repair

  • Focused on customer service.

  • Previous experience in customer support, client services, sales, or a related field

  • Excellent at communicating over the phone and handling phone systems.

  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software.

  • Able to concentrate on multiple problems at once.

  • Excellent time management and prioritization skills

  • Ability to answer phone, listen actively, relay information, and type basic information simultaneously.

  • Customer-focused for a positive customer experience and resolution

 

What’s in it for you?

  • Competitive Compensation

  • Excellent Growth Opportunities

  • Top Benefits

  • Market Leader Employer