Case Manager

Sep 18, 2022


Job Position: Case Manager Extender

Location: Asheville, NC 28806

Pay Rate: $18.00

Shift: Mon – Fri 8:30a – 5:00p

Are you looking for a career helping others? Would you like expand your skills, be paid for extensive training in how to assist those with disabilities and support their case managers? If so, this may be the perfect opportunity for you!

Description The Care Manager Extender will support care managers in delivering Tailored Care Management and will be fully trained by our client! Extenders will help meet the needs of members, build efficient care teams by creating additional workforce capacity, and allow care managers and supervisors to focus on key tasks for assigned members as well as permit them additional time for members with intensive or complex needs. Certain components of Tailored Care Management will always be led by a care manager.

To qualify for paid training and position, candidates must demonstrate the following skills and abilities:

•        Ability to establish appropriate and respectful relationships/ partnerships with persons with a wide range of disabilities and healthcare conditions and their families.

·        Ability to interact professionally and effectively with persons who are upset and who disagree.

·        Ability to express ideas clearly and concisely orally and in writing.

·        Ability to work as a team member and under the direction of the Care Manager and and the Care Management department.

·        Good customer service skills are essential.

Tailored Care Management Training includes:

•        Components of Health Home/Tailored Care Management

•        Ethics, boundaries, and personal safety

•        Building a trusting relationship

•        Community integration

•        Health promotion

•        I/DD- and TBI-specific trainings (if working with members from these communities)

•        Transitional care management

•        Skills to support health behavior change, including motivational interviewing

•        Person-centered needs assessment and care planning, including LTSS and other needs

•        Preparing members for and assisting them during emergencies and natural disasters

•        Infection control and prevention practices

•        Understanding virtual/telehealth applications

•        Needs of justice-involved individuals

•        Additional trainings for serving:

o Children

o Children with complex needs

o Pregnant and postpartum persons with substance use disorder (SUD) or with SUD history

o Members with LTSS need

Required Education and Experience:

·        HS Diploma or GED

·        Resident of North Carolina

·        18 years of age or older

·        Have a valid NC driving license and reliable transportation

*Must also meet one of the following requirements:

·        Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.

·        Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist.

·        A parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).

  • Has two years of paid experience performing the types of functions described in the “Duties/Responsibilities section of this role description in addition to one year of paid experience working directly with the Tailored Care Management eligible population.