Bank Teller

Jun 13, 2022

Description

Job Position: Bank Teller

Location: Asheville, NC 28805

Pay Rate: $15.00

Shift: Full Time

Description:

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience.

 

ESSENTIAL FUNCTIONS:

·        Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.

·      Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits;

  • makes decisions when questionable items are presented for cashing or depositing.

·        Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.

·        May assist in opening and closing the vault daily; assists in balancing vault currency and coin

·        Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.

·        Issues official checks, traveler’s checks and gift cards.

·        Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.

·        Performs safe deposit duties by controlling access and assisting customers.

·        Receives and processes stop payment and hold orders.

·        Accepts loan, credit card and installment payments.

·        Balances cash drawer daily and verifies cash being bought from and sold to the vault.

·        Provides effective customer service and assists in resolving problems within given authority.

·        Records, files, updates information and sorts’ mail or reports as required.

·        Answers telephones and directs callers to proper Bank personnel.

·        Processes teller work through branch capture and assists with imaging research.

·        May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

·        Processes address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders and deposit slip corrections.

·        Type’s routine letters, reports and forms.

·        Maintains files, copies and faxes documents, and orders and distributes supplies.

·        Takes steps to ensure security of Branch personnel & Bank procedures.

·        Fully understands opening/closing procedures, as well as all other security procedures.

·        May prepare and verify order of shipment of currency.

·        Completes annual compliance courses.

·        Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.

·        Adheres to all levels of our Service Excellence standards.

·        Performs other duties as required.

  

Knowledge & Experience:

 

·        High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. 

·        Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

·        Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.

·        Excellent organizational and time management skills – ability to work with minimal supervision.

·        Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.

·        Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.