Job Position: 24/7 Technical Support Engineer-PLC
Location: Arden, NC 28704
The 24/7 Technical Support Engineer will be responsible for supporting and programming. The 24/7 Technical Support Engineer diagnoses, resolves and documents technical problems for remote and on-site users.
KEY RESPONSIBILTIES AND ACCOUNTABILITIES: • Tests, troubleshoots and supports PLC’s for automated warehouse picking systems • Becomes a subject matter expert on the use of the product • Travels onsite during startups to complete installation and help train customers • Diagnoses, resolves, and documents technical problems • Uses ticketing tools available, documents each instance of service intervention for record keeping purposes • Coordinates timely service and repair of equipment • Ensures the client receives a superior technical support experience by communicating and listening attentively and responding appropriately to client concerns • Will rotate shifts and will be required an on-call weekend every 6th week • Performs other duties as assigned
QUALIFICATIONS AND SKILLS: • Minimum Associate degree in Engineering or related field • 2+ years’ experience in programming • Experience with Allen Bradley and Siemens PLC’s • Strong communication skills and the ability to work as a team member • Proven ability to accurately troubleshoot electrical and software systems • Ability to work well independently to complete all specific responsibilities with minimal supervision • Travel is up to 10%
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, feel; and reach with hands and arms. • The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.