Discover what drives Kelsey Maxwell, our Manager of Business Development & Client Relations at Friday Services, and learn how she’s helping job seekers in Western North Carolina land their dream jobs.
When you’re navigating the job market, having a seasoned recruiter by your side can make all the difference. At Friday Services, we’re proud to have Kelsey Maxwell on our team, who has been helping job seekers in Asheville and beyond since 2017 and recently moved into business development and working with our employers (aka “clients”). With a background in staffing that dates back to 2014, Kelsey brings a wealth of experience and a passion for connecting people with the right opportunities. We recently sat down with her to learn more about her journey, her approach to recruiting, and what makes her tick.
Kelsey, you’ve been with Friday Services since 2017. What was it like when you first joined the team?
I was so nervous when I started! It was a big transition—new job, new city, new everything. The team was a little bigger back then, and it was a mix of experienced recruiters and new hires. I came in with certifications and experience, but I’m the type who likes to observe and learn before jumping in. It was definitely a period of adjustment, but I’m so glad I took the time to absorb everything first.
How have you seen the job recruiting industry change since you started?
It’s changed a lot. When I started in 2014, our lobbies were full of walk-ins, and we had more applications than we could handle. Now, it’s different—everything is online, and we see less follow-through from candidates. Ghosting has become a big issue, and it goes both ways. I hear from candidates who feel ghosted by other recruiters they’ve tried working with in the past, and it’s something that we as an industry need to improve upon. That’s why I’m so focused on proactive communication, making sure candidates and clients are always in the loop.
What does a typical day look like for you?
Every day is different, which is one of the things I love about this job. If I’m focused on recruiting, it’s a lot of emails, phone calls, and care calls to check in on candidates in the field. If it’s more of a client relations day, I’m either in my office formulating outreach emails or out in the field meeting with clients. It’s a mix of everything, and I enjoy that variety.
What surprises candidates the most about working with a recruiter?
A lot of candidates are surprised that our services are free to them. They often think we take a portion of their pay, but that’s not the case. Also, many are relieved to find out that we can help them with their resumes. I tell them, “Don’t stress about it—I’ve got you.” We provide complimentary resume services because we want to make sure they’re presented in the best light to potential employers.
You’ve been living in Western North Carolina for many years. What do you love to do in the area?
My husband and I are really involved in our church, and I love volunteering—both through work and on my own time. I also spend a lot of time with my two pit bulls, Darla and Hazel. I’m a big fan of antiquing, too. It’s like a treasure hunt—I just love wandering through shops and finding unique pieces.
Last but not least, what do you find most fulfilling about your work?
The most fulfilling part is helping local companies and candidates find the right match. It’s rewarding to know that I’m making a difference, whether it’s helping a company fill a critical role or assisting someone in landing their dream job. Being able to connect people in our community with opportunities is what keeps me passionate about what I do.
At Friday, we believe in the power of connection, and Kelsey is a key part of that mission. If you’re looking to find a job in Asheville or Western North Carolina, reach out to our team. We’re here to help you every step of the way.
Discover how Shena Keller, one of our dedicated recruiters, has been changing lives at Friday Services for over a decade and why she loves what she does.
At Friday Services, our professional recruiters do more than just fill job positions—they change lives. Shena Keller, who has been with Friday for 12 years, exemplifies this mission every day. Starting at our Morganton location, she quickly rose through the ranks and has been making an impact in Asheville since 2019. We sat down with Shena to learn more about her journey, her insights into the evolving job market, and what keeps her passionate about her work.
Shena, you’ve been with Friday for 12 years. How did your journey with the company begin?
I started at Friday at the front desk in our Morganton office, and just two months later, I was promoted to a recruiter role. It was a fast transition, but I was excited to take on the challenge. Back then, recruiting was a bit different—we had a pool of candidates ready to go, and if a client called with a job they wanted to fill, we could fill them almost immediately. But around 2017, things started to change. Suddenly, we had more jobs than we had candidates to fill them. And since COVID, it’s become even more challenging. Now, we’re not just competing with other staffing agencies, but also with fast food places and gig economy jobs like DoorDash, Uber, and Amazon Flex, where people can set their own schedules.
That’s interesting. How do you think the rise of gig work has impacted the traditional job market?
Gig work has become one of our biggest competitors. A lot of people prefer the flexibility of making their own schedules with jobs like DoorDash or Amazon Flex. They can work when they want and get paid quickly, often the next day. It’s tough to compete with that. However, one thing those gigs don’t offer is benefits. At Friday, we offer full benefits—medical, dental, vision, 401k with matching—all of that. We’re seeing that some people are surprised to learn we offer such comprehensive benefits. But it’s one of the things that makes Friday Services different and a great place for long-term career growth.
What motivates you to stay in recruiting after all these years?
It’s the opportunity to change people’s lives. There’s nothing more rewarding than seeing someone go from struggling to thriving because of a job you helped them get. And it’s not just about finding them a job—it’s about building relationships. I still keep in touch with people I placed years ago, even if they’ve moved on from Friday. They still text me to say “Hi, Ms. Shena!” or update me on how they’re doing. That’s what keeps me going.
What does a typical day look like for you as a recruiter?
My days vary a lot, which I love. I split my time between working in the office and working from home. When I’m in the office, I handle walk-ins, conduct interviews, and do orientations for new hires. At home, I focus more on recruiting, building resumes, and submitting candidates to business clients. It’s a busy job, but you have to be a multitasker to make it as a recruiter. You never know what your day is going to look like, but that’s part of the excitement.
Is there anything you wish candidates knew about working with a staffing agency like Friday?
One misconception is that staffing agencies take a cut of your pay, but that’s not how we operate. If we tell you you’re making $15 an hour, that’s exactly what you’ll get. Another thing is that some people are hesitant to apply for manufacturing jobs because they think they need special skills. But many of our business clients are willing to train people who are eager to learn and have a good work ethic. We have entry-level positions that offer great opportunities for growth!
How do you build relationships with clients (a.k.a. businesses who need to hire employees), and how does that influence your recruiting?
Building strong relationships with clients is crucial. I like to do client tours to really understand what they need. When I can see the workplace and meet the people, it gives me a much better idea of who will be a good fit. It’s not just about skills; it’s about culture fit, too. Some of my clients I talk to for 45 minutes, not just about work but about their lives. Those relationships help me place the right candidates with the right companies. It’s all about understanding both sides—the client and the candidate.
What do you enjoy doing outside of work?
I have two boys, and my youngest is a senior in high school this year! My boyfriend and I love to travel—we go to places like Pigeon Forge, Gatlinburg, and the beach whenever we can. I also enjoy fishing, even though I’m not very good at it! It’s just relaxing to be out on the water, whether I catch anything or not. It’s a great way to unwind after a busy week.
Shena’s passion for helping others and her dedication to her work are what make her an invaluable part of the Friday team. If you’re looking for a professional recruiter in Asheville or trying to find a job in Western North Carolina, reach out to Shena or any of our team members. We’re here to support you every step of the way.
Get to know Lisa Sargent, our General Manager of Operations and Accounting, as she shares her journey, insights, and the passion that drives her work at Friday Services.
At Friday Services, the success of our operations and the satisfaction of our clients and employees is thanks in no small part to Lisa, our General Manager of Operations and Accounting. With 30 years of experience at Friday, Lisa has seen and shaped the company’s growth from the inside out. Starting as a temporary receptionist, she quickly moved through the ranks, eventually taking on the crucial role she holds today. We sat down with Lisa to learn more about her career, her thoughts on the industry, and what keeps her motivated after three decades.
Lisa, you’ve been with Friday for 30 years—an impressive milestone! How did your journey with the company begin?
It’s hard to believe it’s been 30 years! I started at Friday when I was just eighteen. My stepmother was a recruiter here, and she called me in for what was supposed to be a two-week assignment as a receptionist. I had no idea what I was getting into, but I never left! Over the years, I moved from reception to data entry, and then into payroll and accounting. Eventually, I took on the role of General Manager, overseeing our operations and accounting. It’s been quite a ride. Back then, everything was done manually—paper applications, filing cabinets, the works. It was a different world, but it taught me so much about the fundamentals of staffing and organization.
What do you think sets Friday Services apart from other staffing & workforce agencies in western North Carolina?
We go above and beyond just filling positions. We aim to be true partners to our business clients, offering support beyond recruitment. For example, we regularly invite our clients to community events or HR meetings we are connected to such as WNCHR to bring valuable information to them. We also invest in our team’s education, ensuring everyone is up-to-date with employment law and HR best practices. For instance, our entire team goes through the American Staffing Association CSP certifications, additionally, our recruiters along with myself went through rigorous training to get PHR certifications & SHRM-CP certifications so we could better serve our clients. We’re not just a staffing agency—we’re deeply involved in our community and committed to helping our clients and employees succeed.
Another thing that sets us apart is our commitment to the employees we place. We don’t just place someone in a job and move on—we follow through. We make sure they have the support they need, whether it’s helping them with benefits, providing resources if they’re facing tough times, or even just checking in regularly to see how things are going. We’ve built a Friday Cares program where our team pools resources to help employees who might need a little extra assistance, whether it’s gas money to get to work or funds for groceries until their first paycheck comes in. It’s about creating a supportive environment where everyone can thrive.
Speaking of candidates, what’s one thing you wish more candidates knew about the benefits Friday Service offers?
I think many candidates view temporary work as a short-term option, but they often don’t realize they can build a lasting career with us. We provide full-time benefits—like 401k with matching, health insurance, vacation, and holiday pay. What’s great is that our temporary employees can move between assignments without losing their benefits. For example, we have an employee who’s been with us for over 20 years at the same job, and another who enjoys the variety of new placements while still keeping her benefits and stability. It’s a unique opportunity more people should consider.
What changes have you seen in the staffing industry over the years, particularly from your perspective in operations and accounting?
The industry has evolved so much, especially with the rise of technology. When I first started, everything was done on paper—applications, timecards, everything. Now, it’s all digital, which has made the process more efficient, but it’s also brought new challenges. For example, there’s a lot more focus on data management and cybersecurity now. But one of the biggest changes I’ve seen is in the types of skills that are in demand. A lot of manufacturing jobs, for example, now require some level of computer proficiency because of automation and robotics. We’re seeing forklifts that operate autonomously and other high-tech equipment that requires workers to have a different skill set than in the past. It’s fascinating to see how these changes are shaping the job market.
Another significant shift has been in the way we interact with candidates. The whole recruitment process has become much more candidate-friendly. Candidates can do everything from home now—apply, interview, and even onboard. It’s all about convenience and accessibility.
Outside of work, what do you enjoy doing in your free time?
I love spending time with my family—we’re very close, and I’m blessed to have my kids and grandkids nearby. I especially enjoy taking my grandkids on new adventures and exploring new places with them. My husband and I also love discovering somewhere new each year to visit together. We’re always on the water, and being a ‘water person,’ it’s where I’m happiest. When I’m not out on the lake, I enjoy relaxing by the pool at home.
What’s something about Friday that you’re particularly proud of?
I’m really proud of how we’re more than just a staffing agency. We’re a community partner. We’re involved in so many local initiatives and make it a point to give back whenever we can. Whether it’s volunteering at local events, supporting community projects, or just being there for our employees when they need help, we try to make a positive impact in everything we do. That’s something you don’t see every day, and it’s a big part of why I’ve stayed with Friday for so long. I’m also proud of the way we’ve maintained our commitment to education and professional development. We’re always looking for ways to grow and improve, not just for ourselves, but for our clients and employees as well.
Work with Friday Services to Get the Best Job For You!
Lisa’s dedication to Friday Services and her deep connection to the community are just a few of the reasons we’re so proud to have her on our team. If you’re trying to find a job in Western North Carolina, reach out to our team members. We’re here to help you navigate your career path with confidence.
